These Terms & Conditions govern the use of the OPAL GLOBAL HOLDINGS LTD website and the purchase or booking of short-term accommodation, holiday lets, serviced apartments, and other residential accommodation offered through our website.
By using this website, making an enquiry, or completing a booking, you acknowledge that you have read and agreed to these Terms & Conditions.
- Company Information
Company: OPAL GLOBAL HOLDINGS LTD
Address: 2 Gresham Road, Brentwood, England, CM14 4HN
Website: opalglobalholdings.co.uk
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276
OPAL GLOBAL HOLDINGS LTD is a UK-based property company engaged in the ownership, leasing, management, and operation of residential properties and short-term accommodation.
Our accommodation offering may include holiday homes, short-term apartments, serviced apartments, furnished accommodation, and other temporary residential accommodation.
- Nature of Sales
All accommodation bookings and related transactions offered through OPAL GLOBAL HOLDINGS LTD are one-time sales or one-time accommodation bookings.
Our services are not subscription-based.
We do not automatically enroll customers into recurring accommodation plans, memberships, recurring payment programs, or subscription services.
Each booking represents an individual accommodation transaction for the specific property and dates selected by the customer.
Any future booking must be made separately and will constitute a separate transaction.
- Accommodation Services
OPAL GLOBAL HOLDINGS LTD provides short-term residential accommodation, which may include:
Holiday accommodation
Short-term apartments
Serviced apartments
Furnished apartments
Holiday homes
Family accommodation
Business traveller accommodation
Extended short-term stays
The availability, facilities, layout, occupancy capacity, location, and other characteristics may differ between individual properties.
- Property Information
We aim to provide accurate and useful information regarding each accommodation property.
Property descriptions may include information regarding:
Property type
Number of bedrooms
Accommodation capacity
Available facilities
Furnishings
Location
Check-in arrangements
Check-out arrangements
Applicable accommodation fees
Photographs are provided to illustrate the accommodation. Minor differences in furnishings, decoration, layout, or other non-material details may occur.
Customers should review the specific property information before completing a booking.
- Booking and Confirmation
Customers must provide accurate and complete information when making a booking or enquiry.
A booking is subject to availability and applicable booking requirements.
A booking will only be considered confirmed when OPAL GLOBAL HOLDINGS LTD has accepted the booking and the applicable payment requirements have been completed.
Booking confirmation information may include:
Property details
Arrival date
Departure date
Number of guests
Total accommodation price
Check-in information
Applicable booking conditions
- Prices and Payment
Prices displayed on the website relate to the specific accommodation and booking period selected.
Accommodation prices may vary depending on:
Property
Date
Season
Length of stay
Number of guests
Availability
Applicable booking conditions
The applicable total price will be communicated before the booking is confirmed.
Any additional charges applicable to a booking will be disclosed where reasonably applicable.
- No Recurring Payments
OPAL GLOBAL HOLDINGS LTD does not operate a recurring subscription model for its accommodation services.
Customers are charged only for the individual accommodation booking they choose to make.
There are no automatic monthly, quarterly, or annual accommodation subscription charges.
A customer who wishes to stay at one of our properties again must make a new booking.
- Check-In and Check-Out
Check-in and check-out arrangements will depend on the individual property.
Relevant check-in and check-out information will be communicated to the customer before or in connection with the stay.
Guests are responsible for following the applicable check-in and check-out instructions.
Failure to leave the accommodation at the agreed check-out time may result in reasonable additional charges where applicable.
- Guest Responsibilities
Guests are responsible for using the accommodation responsibly and in accordance with these Terms & Conditions.
Guests must:
Respect the property
Respect neighbours and other occupants
Follow property-specific rules
Avoid unreasonable noise or disturbance
Keep the accommodation in a reasonable condition
Report significant damage or maintenance issues promptly
Ensure that the number of occupants does not exceed the permitted capacity
- Prohibited Use
Accommodation must not be used for:
Illegal activities
Unauthorized commercial activities
Unauthorized parties or events
Activities causing unreasonable disturbance
Activities creating unreasonable risk to persons or property
Any purpose prohibited by applicable law
The accommodation may only be used for the residential or temporary accommodation purpose for which it has been booked.
- Damage to Property
Guests are responsible for taking reasonable care of the accommodation and its contents.
If damage, loss, or significant deterioration is caused by a guest or a member of their party, OPAL GLOBAL HOLDINGS LTD may seek reasonable compensation for the resulting costs.
Any such claim will be assessed according to the circumstances and applicable law.
- Maintenance and Repairs
OPAL GLOBAL HOLDINGS LTD coordinates maintenance and repair matters relating to properties within its portfolio.
Guests should report significant maintenance problems as soon as reasonably possible.
Where necessary, we may arrange access for maintenance, repairs, inspections, or safety-related matters.
Where reasonably practicable, appropriate notice will be provided before non-urgent access is arranged.
- Changes to a Booking
Customers may request changes to an existing booking.
Changes are subject to availability and the conditions applicable to the relevant accommodation.
Changing the dates, number of guests, or accommodation may result in a different total price.
A requested change will not be considered confirmed until OPAL GLOBAL HOLDINGS LTD has accepted the change.
- Cancellation
Cancellation rights and applicable charges depend on the booking conditions associated with the individual accommodation.
Customers should review the applicable cancellation terms before completing a booking.
Where a cancellation is eligible for a refund, the applicable refund will be processed in accordance with the relevant booking terms.
Cancellation provisions will be applied fairly and in accordance with applicable consumer protection law.
- Refunds
Where a refund is due, OPAL GLOBAL HOLDINGS LTD will normally process the refund using the original payment method where reasonably possible.
The time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank or payment service provider.
- Company Cancellation
If circumstances prevent OPAL GLOBAL HOLDINGS LTD from providing the booked accommodation, we will seek to communicate with the affected customer as soon as reasonably practicable.
Depending on the circumstances, we may offer an appropriate alternative accommodation arrangement or refund in accordance with the applicable booking terms and law.
- Liability
We take reasonable steps to maintain and manage our accommodation properties.
However, we cannot guarantee that every facility or service will be available at all times due to maintenance, repairs, safety requirements, technical issues, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
- Events Beyond Our Reasonable Control
We will not be responsible for delay or failure caused by circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Natural disasters
Government restrictions
Public emergencies
Major utility failures
Transport disruption
Fire
Structural emergencies
Other unforeseen events
Where such circumstances materially affect a booking, we will seek to communicate with affected customers and provide an appropriate solution where reasonably possible.
- Website Use
Customers agree to use the website lawfully and responsibly.
Users must not:
Attempt to gain unauthorized access to the website
Introduce malicious software
Interfere with website operation
Use website information for unlawful purposes
Submit false or misleading information
We reserve the right to restrict access where reasonably necessary to protect our website, business, customers, or other users.
- Privacy
Personal information collected through the website, enquiries, and accommodation bookings will be handled in accordance with our Privacy Policy.
For further information regarding how we collect and use personal information, please refer to our Privacy Policy.
- Intellectual Property
Unless otherwise stated, website content including text, photographs, graphics, logos, designs, page layouts, and other materials is owned by or used lawfully by OPAL GLOBAL HOLDINGS LTD.
Website content must not be copied, reproduced, distributed, modified, or commercially used without appropriate authorization.
- Third-Party Services
Our website may use third-party services such as payment processors, booking systems, hosting providers, analytics services, or other technical providers.
Third-party services may operate under their own terms and privacy policies.
OPAL GLOBAL HOLDINGS LTD is not responsible for the independent policies or practices of third-party service providers.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, accommodation services, website, or applicable legal requirements.
The latest version will be published on our website with the applicable update date.
Customers should review the Terms & Conditions before making a new booking.
- Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales.
Any dispute relating to these Terms & Conditions or our accommodation services will be handled in accordance with applicable law.
25.Intellectual Property Rights
All intellectual property rights relating to the OPAL GLOBAL HOLDINGS LTD website, including but not limited to website content, text, photographs, images, graphics, logos, trademarks, page designs, layouts, icons, videos, documents, and other materials, are owned by OPAL GLOBAL HOLDINGS LTD or are used with the appropriate authorization.
All such materials are protected by applicable intellectual property and copyright laws.
Visitors and customers may access and use the website content solely for personal and non-commercial purposes in connection with viewing or considering our accommodation services.
Unless expressly permitted in writing by OPAL GLOBAL HOLDINGS LTD, no person may:
Copy, reproduce, modify, or republish website content;
Download or commercially exploit photographs, images, graphics, or other materials;
Distribute, sell, license, or otherwise make website content available to third parties;
Use our trademarks, logos, branding, or business name without authorization;
Create derivative works based on our website content;
Use our content for competing commercial purposes;
Remove copyright, trademark, or other proprietary notices.
Nothing on this website grants any person a license or other right to use our intellectual property except where expressly stated.
If you believe that any material displayed on our website infringes your intellectual property rights, please contact us with sufficient information regarding the alleged infringement so that we can review the matter.
Contact:
OPAL GLOBAL HOLDINGS LTD
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276