OPAL GLOBAL HOLDINGS LTD provides short-term accommodation, holiday lets, and short-term apartments. This policy explains the cancellation and refund arrangements applicable to accommodation bookings.
- Cancellation by Customer
Customers may request cancellation by contacting us through:
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276
Cancellation requests should include the customer’s name, booking details, and intended cancellation date.
- Cancellation Timeframe
For eligible bookings:
Cancellation more than 7 days before check-in: Full refund of the accommodation amount paid.
Cancellation 3–7 days before check-in: 50% refund of the accommodation amount paid.
Cancellation less than 3 days before check-in: No refund.
The applicable cancellation terms presented with the individual booking will take priority where different terms have been expressly agreed.
- Refund Processing
Where a refund is approved, OPAL GLOBAL HOLDINGS LTD will process the refund within 3 business days.
The actual time for the funds to appear in the customer’s account may depend on the customer’s bank or payment provider.
- Cancellation by OPAL GLOBAL HOLDINGS LTD
If we are unable to provide the booked accommodation due to circumstances within our reasonable control, we will contact the customer as soon as reasonably possible.
Where appropriate, we may offer alternative accommodation or provide a refund in accordance with the circumstances and applicable law.
- No Subscription
All accommodation bookings are one-time transactions and are not subscription-based.
There are no automatic renewals, recurring accommodation charges, or subscription payments.
- Contact Information
OPAL GLOBAL HOLDINGS LTD
Address: 2 Gresham Road, Brentwood, England, CM14 4HN
Website: opalglobalholdings.co.uk
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276