OPAL GLOBAL HOLDINGS LTD respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, make an accommodation enquiry, or use our short-term accommodation services.
- Company Information
Company: OPAL GLOBAL HOLDINGS LTD
Address: 2 Gresham Road, Brentwood, England, CM14 4HN
Website: opalglobalholdings.co.uk
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276
For the purposes of applicable data protection legislation, OPAL GLOBAL HOLDINGS LTD is responsible for the personal information processed in connection with our website, accommodation enquiries, bookings, and property management activities.
- Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
Full name
Email address
Telephone number
Billing or correspondence address
Booking information
Accommodation preferences
Number of guests
Arrival and departure dates
Information provided when contacting us
Booking and Accommodation Information
When you make an enquiry or booking, we may collect information necessary to arrange your accommodation, including:
Property selected
Booking dates
Number of occupants
Check-in and check-out information
Special accommodation requirements
Communication relating to your stay
Payment Information
Where payments are made through third-party payment providers, payment information may be processed directly by the relevant payment service provider.
We do not intend to retain complete payment card details unless this is necessary and permitted for a legitimate business or legal purpose.
Technical Information
When you visit our website, certain technical information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
Basic website usage information
This information may be used to maintain website security, analyse website performance, and improve our services.
- How We Use Personal Information
We may use personal information for the following purposes:
Responding to accommodation enquiries;
Processing and managing bookings;
Communicating with guests and tenants;
Providing check-in and accommodation information;
Managing payments and applicable refunds;
Coordinating property maintenance and repairs;
Responding to customer service requests;
Managing our residential property portfolio;
Improving website functionality and user experience;
Preventing fraud, misuse, or unauthorized activity;
Maintaining appropriate business and accounting records;
Complying with applicable legal and regulatory obligations.
- Legal Basis for Processing
Where applicable, we process personal information on one or more lawful bases under applicable UK data protection legislation.
These may include:
Contract
Processing may be necessary to enter into or perform a booking or accommodation agreement.
Legitimate Interests
We may process information where reasonably necessary for legitimate business interests, such as managing properties, responding to enquiries, maintaining website security, and improving our services.
Legal Obligations
We may process or retain information where required to comply with legal, accounting, tax, regulatory, or other applicable obligations.
Consent
Where consent is required, we will request consent before carrying out the relevant processing activity.
You may withdraw consent where processing is based on consent.
- Accommodation Bookings
When you make an accommodation enquiry or booking, we may use the information provided to arrange and manage your stay.
This may include communicating with you regarding:
Booking confirmation
Arrival arrangements
Check-in information
Property access
Accommodation requirements
Maintenance matters
Changes to your booking
Customer support
We may retain relevant booking records for as long as reasonably necessary for operational, contractual, accounting, legal, and regulatory purposes.
- Property Maintenance
If you report a maintenance or repair issue, we may collect information relating to the property and the reported issue.
Where necessary, relevant information may be shared with maintenance professionals or service providers so that the issue can be assessed and addressed.
Only information reasonably necessary for the relevant maintenance activity will be shared.
- Information Sharing
We do not sell or rent personal information to third parties.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide accommodation services.
These may include:
Payment service providers
Website and hosting providers
Booking or reservation service providers
Property maintenance professionals
Cleaning or accommodation support providers
IT and technical service providers
Professional advisers
Accounting or legal service providers
Government authorities or regulators where legally required
Third-party service providers are expected to handle personal information appropriately and in accordance with applicable legal requirements.
- International Data Transfers
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
Where required, appropriate safeguards or approved transfer mechanisms may be used.
- Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep essential website functions operating;
Remember user preferences;
Improve website performance;
Understand website usage;
Support security;
Provide analytics where applicable.
Where required by law, we will request consent before using non-essential cookies.
Further information may be provided in our separate Cookie Policy.
- Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration;
Destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
The nature of the information;
The purpose for which it was collected;
The length of the accommodation relationship;
Accounting and financial requirements;
Legal and regulatory obligations;
The need to resolve disputes or enforce agreements.
When personal information is no longer reasonably required, it will be deleted, anonymised, or securely disposed of where appropriate.
- Your Data Protection Rights
Subject to applicable law, you may have rights concerning your personal information, including:
The right to request access to your personal information;
The right to request correction of inaccurate information;
The right to request deletion of personal information in certain circumstances;
The right to request restriction of processing;
The right to object to certain processing activities;
The right to data portability where applicable;
The right to withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
- How to Exercise Your Rights
If you wish to exercise a data protection right or have a question regarding how we handle personal information, please contact us:
Email: OPALG23232@outlook.com
Phone: +44 (0)7348 318 276
Address: 2 Gresham Road, Brentwood, England, CM14 4HN
We may need to request reasonable information to verify your identity before responding to certain requests.
- Children’s Privacy
Our website and accommodation services are not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing or managing accommodation services.
Where information concerning a child is necessary for a booking or accommodation arrangement, it should be provided by an appropriate parent, guardian, or responsible adult.
- Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party website before providing personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or data protection practices.
Any updated version will be published on this page with an updated revision date.