- What type of accommodation does OPAL GLOBAL HOLDINGS LTD offer?
We provide short-term accommodation, including holiday lets, short-term apartments, serviced apartments, furnished apartments, and other temporary residential accommodation.
- How do I make a booking?
You can select your preferred accommodation, review the available booking information, and complete the booking process through the available booking channels.
- Is the accommodation available for long-term rental?
Our website primarily focuses on short-term accommodation and temporary residential stays. Availability and maximum stay periods may vary depending on the individual property.
- Are your bookings subscription-based?
No. All accommodation bookings are one-time transactions and are not subscription-based. There are no automatic renewals or recurring accommodation charges.
- When will I receive my booking confirmation?
Booking confirmation will normally be provided within 24 hours after a booking has been successfully completed.
- When will I receive check-in instructions?
Check-in and property access information will normally be provided at least 24 hours before your scheduled arrival.
For bookings made less than 24 hours before arrival, instructions will be provided as soon as reasonably possible.
- What time is check-in?
Our standard check-in window is 3:00 PM – 9:00 PM, unless different times are specified for the individual property.
- What time is check-out?
The standard check-out time is 11:00 AM, unless otherwise stated in your booking.
- Can I request early check-in or late check-out?
Yes. Requests should normally be made at least 24 hours in advance and are subject to property availability.
- What happens if I need to cancel my booking?
Cancellation terms depend on how far in advance you cancel:
More than 7 days before check-in: Full refund.
3–7 days before check-in: 50% refund.
Less than 3 days before check-in: No refund.
The specific cancellation terms provided with your booking will apply where different terms have been agreed.
- How long does a refund take?
Approved refunds are normally processed within 3 business days.
The time for the funds to appear in your account may depend on your bank or payment provider.
- What should I do if there is a maintenance problem?
Please contact us as soon as possible.
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276
We aim to acknowledge maintenance enquiries within 24 hours and arrange appropriate assistance where reasonably necessary.
- Can I extend my stay?
Yes, subject to availability. Extension requests should normally be made at least 24 hours before the scheduled check-out time.
Any extension must be separately confirmed.
- Can I change my booking?
You may contact us to request changes to your booking. Changes are subject to availability and may affect the total accommodation price.
- Can I bring additional guests?
The number of guests must not exceed the maximum occupancy specified for the accommodation. Please contact us before making any changes to the number of guests.
- Are pets allowed?
Pet policies may vary between properties. Please check the specific property information or contact us before booking if you plan to bring a pet.
- Are parties or events allowed?
Unauthorized parties, events, or gatherings are not permitted. Guests must respect the property, neighbours, and applicable accommodation rules.
- Is smoking allowed?
Smoking inside the accommodation is generally not permitted unless the specific property states otherwise.
- How can I contact OPAL GLOBAL HOLDINGS LTD?
OPAL GLOBAL HOLDINGS LTD
Address: 2 Gresham Road, Brentwood, England, CM14 4HN
Website: opalglobalholdings.co.uk
Email: opalg23232@outlook.com
Phone: +44 (0)7348 318 276